BT Landline Connection

This blog plots the series of events that happened when we (Viral & me) applied for BT land line Connection, a year back (UK). Though this blog content was written in the year 2007, I like to publish it now, as memories were always memories.

———————————————————————————————————————–

Aug 23 .. I have placed an order to activate the land line for my house through online.
Aug 23 .. I received a automated confirmation mail from BT but unlikely the mail doesn’t have any info about order number.
Aug 28 .. After a week, I was clueless about what happened to the order that I have placed thru online. I called the BT through phone/mail. But all in vain. As there is no order number, they cant able to track it. Also, When i give address(postcode),  the address was not in their database. so the customer service replied that Order was not placed. kindly place the order again.
Aug 29 .. Hence, My friend Viral  placed an order for BT line through Phone
Sep 3    .. Order was activated and we were able to access phone.
Sep 12  .. I received a mail stating that My online order was activated and informed that line would be active by Sep 27. I have replied the mail stating all statistical dates and asked them to drop the online order. No response on the mail.
Sep 27 .. We received a letter to our home from BT that says, “your landline would be disconnected if you have not ring back in next 10 days, as we have recieved another order in the same house”
Oct 8    .. Phone Line was disconnected.
Oct 13  .. Phone Line was working. guess what.. its my old order which was undetectable in the database was activated. and 180�GBP has been detected from my friends account as a penalty for breaking contract.

BT Customer service line is one of the world’s best service. One instance of this is that,  I have called BT customer service number, 0800 800 150 after one hour of wait, a customer service representative pick it up, after hearing all the story, he forward it to 0800 022 3089, again an hour wait, the explanation of the incident, she forward the call to 01793 591 155 where the call was disconnected abruptly.

———————————————————————————————————————–

There ends my writing of year back experience with BT.  But I have to thank BT for their best Internet Connection Speed. Being an IT professional, I would put my experience with BT as follows …

” The automated system that runs the BT  has got lots of scope to improve. Definitely, their IT team would be working on the Next Version..All the Best for them in implementing  the top notch service product”